Support Forum

The Support Forum is an online platform where organizations can engage with a consultant on issues related to Safeguarding and Workplace Culture. We do no enable public forums through this service. We use only private forums to ensure confidentiality and data privacy.

Organizations have full control over which employees will have access the Support Forum. Once identified, each person's email address will serve as their login credentials. Within the Support Forum, all credentialed employees will be able to access the organization's space, while some or all may be able to access topic-specific rooms.

Based upon the preferences of the organization, some or all employees will be able to enter topic-specific rooms.

For low-sensitivity topics, all employees will be able to enter and contribute to the discussion or engage in meetings within the assigned "room." An example might be if there is a technical question about creating a Community Engagement Plan or conducting a Risk Assessment. Since there is no/low sensitive information related to these topics, the "rooms" will be open for all organizational space members to engage and review technical feedback.

For high-sensitivity topics, "rooms" can be made private, allowing access only to employees authorized to share, discuss, or know about the sensitive information. When a "room" is made private, employees who are not granted access will not be able to see that the private room exists.

All persons with access to a room or rooms within an organizational space will be able to communicate via chat. If your organization has selected a package that involves audio or video support, you will be able to access live technical support during monitoring hours or at a scheduled time.

Organizations are responsible to coordinate within their team to determine how technical support hours are used.

Monitoring hours are Monday - Thursday from 9 AM - 11 AM eastern time. Due to the number of organizations engaged in this service, it may not be possible for us to respond live or within the monitoring hours. If we are unable to answer your question(s) during monitoring hours, we will provide a response within 1 business day.

Any audio/video conferences will be coordinated directly and will be scheduled during a mutually agreed upon time.

At the end of each week, your organization will receive a notification within the Support Forum indicating the time balance remaining for technical support.

Safe Organizations, LLC will provide support on technical questions, challenges, or curiosities related to Safeguarding and Workplace Culture. All advice is provided by a consultant associated with Safe Organizations.

Technical support does not include the development of materials or tools. A list of technical topics can be found in our Safeguarding and Workplace services. For example, an organization may ask about the design or elements needed for a Safeguarding or DEI&B policy or for one of our consultants to review a policy. Policy development, however, is a separate service.

Due to the time-intensive nature of investigations or case management, technical support for these areas is ONLY accessible through our platinum package (below), supervision support, or through a direct contract.

Please contact us to discuss which service is most appropriate for your organization's circumstances.

Disclaimer: The Support Forum does not constitute legal advice. Local or in-house legal counsel should always be engaged whenever a situation may result in legal action or legal risk to a person, a group of persons, or the organization.

1. Bronze: Our bronze package includes unlimited messages via chat. Technical support is provided up to 5 hours/month. This option does not include audio or video conferencing.
   
   ✅ Total cumulative hours: 15
   ✅ Investment: $1500 for 3 months
   ✅ One time or monthly payment available
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2. Silver: Our silver package includes unlimited messages via chat and 60 minutes of live technical support per month via audio or video conferencing. Technical support is provided up to 10 hours/month.
   
   ✅ Total cumulative hours: 30
   ✅ Investment: $3300 for 3 months
   ✅ One time or monthly payment available
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3. Gold: Our gold package includes unlimited messages via chat, 120 minutes of live technical support per month via audio or video conferencing, and "time-borrowing" if additional support is needed in months 1 or 2. Technical support is provided up to 15 hours/month.
   
   ✅ Total cumulative hours: 45
   ✅ Investment: $4800 for 3 months
   ✅ One time or monthly payment available
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4. Platinum: Our platinum package includes unlimited messages via chat, unlimited live technical support via audio or video conference (up to the allotted hours), "time-borrowing" if additional support is needed in months 1 or 2, consultation on live investigations or case management activities, and the option to roll-over unused hours to the next month. Technical support is provided up to 20 hours/month.
   
   NOTE: Unused hours can extend support for one month but cannot be rolled over beyond the fourth month.
   
   ✅ Total cumulative hours: 60
   ✅ Investment: $6300 for 3 months
   ✅ One time or monthly payment available
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   All packages include:

✅ Support Forum contract including a confidentiality agreement

✅ Unlimited rooms/topics

✅ Access to Support Forum files and chat history (export available)

✅ All packages can be renewed in 3-month increments upon expiration

✅ Organizations may downgrade or upgrade upon renewal

❌ Packages do not auto-renew